Corrections & Complaints
Tell us when we got something wrong. We will fix it on the page, with a dated note, usually within 48 hours.
Last updated · May 1, 2026
Spotted an error?
The single most useful thing a reader can do is tell us when we are wrong. Prices, opening hours, ferry schedules, the spelling of a Greek village, anything. Our response time on factual corrections is generally one business day.
We treat the following as "factual corrections" and act on them quickly:
- Misstated facts, names, dates, numbers, geography.
- Outdated practical information that may mislead a traveler.
- Misattributed quotes or photographs.
- Broken or hijacked external links.
Differences of opinion, your view of a beach versus ours, are not corrections. We read every letter and we publish the better ones, but we do not change a review on the basis of disagreement alone.
What we'll do
- Acknowledge your message within two business days.
- Verify the claim with the original writer and at least one independent source.
- If you are right, correct the article on the page.
- Add a "Corrections" line at the bottom of the article, dated, naming what changed.
- Reply to you with what we did.
We do not silently rewrite history. Every published correction is visible on the article it relates to.
Send it to us
The fastest way is email. We read every message and reply ourselves.
For corrections
Put "Correction" in the subject line. Include the article URL, the sentence in question, and (where possible) the source that contradicts us.
If you'd rather use a form:
Filing a formal complaint
For complaints about ethics, conflict of interest, advertising, or material accuracy issues we have already declined to correct, write to hello@bnsmag.com with "Formal complaint" in the subject line. Those messages go straight to the editor and the publisher.
Please include:
- The article URL.
- A clear statement of the issue.
- What outcome you are seeking.
- Whether you have already corresponded with us, and the dates.
Formal complaints get a written response within fourteen days. If we need more time to investigate, we'll tell you why.
If you disagree with our decision
If we decline a correction or complaint and you are not satisfied, you can escalate to the independent press council in your jurisdiction. As a UK publisher, we recognise the authority of the Independent Press Standards Organisation (IPSO). Readers anywhere else can write to the publisher at hello@bnsmag.com with "Publisher, escalation" in the subject line.
Press inquiries
For media, interviews and partnerships, write to hello@bnsmag.com with "Press" in the subject line.
Questions? Write to hello@bnsmag.com.